On October 11, 2021, the Prime Minister issued Decision No. 31/2021/QD-TTg promulgating the Regulation on management, operation, and exploitation of the National Service Portal (“The Decision 31”). The Decision 31 consists of 8 chapters and 64 articles detailing principles, powers, responsibilities, methods of management, operation and exploitation of the National Public Service Portal.

Through this article, let’s learn together with Bizlawyer about new guidelines for organizations and individuals wishing to submit their complaints and petitions directly on the National Service Portal (Refer to Chapter 6 of Decision 31).

1. Ways to send complaints and petitions on the National Public Service Portal: 02 ways
– Access the National Public Service Portal, address: https://dichvucong.gov.vn, section complaints and petitions to send complaints and petitions.
– Submit complaints and petitions during the implementation of online public services on the National Public Service Portal.
2. Values of complaints and petitions
– Contents of complaints and petitions of organizations and individuals and replies of competent state agencies on the National Public Service Portal are as valid as paper documents.
– Activities and contents of receiving, coordinating, and handling complaints and petitions of receiving and handling agencies on the National Public Service Portal are as valid as paper documents.
3. Time limit for handling and responding to complaints and petitions
– The time limit for handling and replying to complaints and petitions is 15 working days from the date of receipt of complaints or petitions. Ministries, branches, and localities update the handling situation into the information system for receiving and responding to complaints and petitions for responding to organizations and individuals.
– For complaints and petitions with handling results, within 02 working days, ministries, branches, and localities shall update the results into the information system for receiving and responding to complaints and petitions for responding to organizations and individuals.

The issuance of Decision 31 has proven the efforts of the government in reforming administrative procedures and public services today. In addition, the application of modern science and technology in public administration is expected not only to improve the quality of management activities of state agencies but also to positively improve the life and work of all individuals and organizations in society.

Decision 31 will take effect from December 9, 2021.

Hope the above information is helpful to The Esteemed Readers.
Bizlawyer is pleased to accompany The Esteemed Readers!