On November 15, 2017, the Ministry of Information and Communications issued Circular No.32/2017/TT-BTTTT regulating the provision of online public services and ensuring convenient access to electronic information pages or portals of state agencies. The Circular took effect since June 1, 2018.

Accordingly, Circular No.32/2017/TT-BTTTT sets minimum requirements for level 3 and level 4 online public services, as follows:

– Must be compatible with popular Web browsers;

– Easily find services with popular search engines;

– Having mechanisms to guide, automatically declare information;

– Functional for users to rate their satisfaction with the service after use;

– Ensuring fast processing time and data exchange;

– Ensure stable operation;

– Have e-mail address to receive user comments.

Circular No.32/2017/TT-BTTTT is expected to improve the quality of online public services to meet the demand of people in the current period, minimizing the movement when carrying out administrative procedures.