On May 7, 2018, the People’s Committee of Hanoi issued Decision No.10/2018/ QD-UBND promulgating regulations on the application of the “one-stop” mechanism and the inter-agency one-stop mechanism in providing service at the pubilc non-business units, enterprises, cooperative units in Hanoi. The Decision took effect since May 17, 2018.

Accordingly, the Decision No.10/2018/QD-UBND stipulates the principle of applying the one-stop mechanism and the inter-agency one-stop mechanism as follows:

1. To publicize fully, timely, accessible, easy to exploit and use public service procedures in accordance with Decision of the provincial-level People’s Committee.
2. To ensure the prompt and convenient provision of public services to individuals and organizations.
3. Ensure close coordination among sections and individuals in the process of providing public services.
4. Charge and service charges shall be collected in strict accordance with regulations.

With detailed and specific regulations in principle, Decision No.10/2018/QD-UBND is important in the reform of administrative procedures, improving the efficiency of solving administrative procedures in Hanoi.